Our Commitment to Your Privacy

At Zerton, we understand that your privacy isn't just about compliance — it's about trust. When you work with us for seasonal floral compositions, you're sharing personal information that helps us serve you better. We take that responsibility seriously and want you to know exactly how we handle your data.

This policy explains our practices in straightforward terms. We operate from Azerbaijan and follow both local privacy regulations and international best practices to protect your information.

Information We Collect

Information You Provide Directly

When you contact us or place an order, we collect information you voluntarily share:

• Your name and contact details (phone, email, address)
• Event or delivery information for floral arrangements
• Specific preferences for seasonal compositions
• Payment information processed through secure channels
• Any special requests or accessibility needs

Information We Collect Automatically

Our website collects basic technical information to function properly:

• IP address and general location data
• Browser type and device information
• Pages visited and time spent on our site
• Referral sources that brought you to our website

How We Use Your Information

Your information helps us provide personalized floral services and maintain our business relationship:

• Processing and fulfilling your floral arrangement orders
• Communicating about delivery schedules and seasonal availability
• Sending updates about new seasonal collections and services
• Improving our website and customer experience
• Maintaining records for business and legal requirements
• Responding to your inquiries and providing customer support

Data Sharing and Disclosure

We share your information only when necessary to serve you or comply with legal requirements:

Service Providers

• Delivery partners for floral arrangement transportation
• Payment processors for secure transaction handling
• Cloud storage providers for data backup and security
• Email service providers for order confirmations

Legal Requirements

We may disclose information when required by Azerbaijan law enforcement, tax authorities, or in response to valid legal processes. We'll notify you about such requests unless prohibited by law.

Your Rights and Choices

Under Azerbaijan privacy regulations and our commitment to transparency, you have several rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request removal of your personal data (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Opt out of marketing communications or certain data processing
• Restriction: Limit how we process your information in specific circumstances

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and verify your identity before making any changes.

Data Security and Storage

We protect your information using industry-standard security measures appropriate for a seasonal floral business:

• SSL encryption for all data transmission on our website
• Secure servers with regular security updates and monitoring
• Limited access to personal data on a need-to-know basis
• Regular backups stored in encrypted, secure locations
• Employee training on data privacy and security best practices

While we implement strong security measures, no system is completely immune to risks. We continuously review and update our security practices to protect your information effectively.

Data Retention

We keep your information only as long as necessary to provide our services and meet legal obligations:

• Order and delivery records: 7 years (for tax and accounting purposes)
• Customer communication: 3 years after last interaction
• Marketing preferences: Until you unsubscribe or request deletion
• Website analytics: 26 months maximum
• Payment information: Processed and not stored by us directly

After these periods, we securely delete or anonymize your information. Some data may be retained longer if required by Azerbaijan law or for legitimate business purposes like fraud prevention.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience:

Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled. They help with security, load balancing, and remembering your preferences during your visit.

Analytics Cookies

We use analytics tools to understand how visitors use our website, helping us improve your experience. These cookies collect anonymous information about page views, bounce rates, and user paths through our site.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.

International Data Transfers

As a business based in Azerbaijan, we primarily store and process your data within the country. However, some of our service providers may be located in other countries with different privacy laws.

When we transfer data internationally, we ensure adequate protection through:

• Contractual agreements that require privacy protection standards
• Working only with providers in countries with adequate privacy laws
• Regular audits of our service providers' security practices

Changes to This Privacy Policy

We review and update this privacy policy periodically to reflect changes in our business practices, legal requirements, or to improve clarity. When we make significant changes, we'll notify you through:

• Email notification to registered customers
• Prominent notice on our website
• Updated "Last Modified" date at the top of this policy

We encourage you to review this policy periodically. Your continued use of our services after changes indicates your acceptance of the updated terms.